How To: Dialpad Shortcuts

Click on ‘​Voicemail Guide​’ in the sidebar for a review of the available menu options for navigating the voicemail system when accessed from your VoIP phone.

Click on ‘​Feature Codes​’ in the sidebar for an overview of the available dialpad codes for managing special features from your VoIP phone. Features include call forwarding and calling directly to voicemail.

How To: Voicemail Settings

Click on ‘​Settings​’ in the sidebar, followed by the ‘​Voicemail​’ tab to update voicemail settings.


Enter a 4 to 15 digit password / PIN for accessing your voicemail box from a phone.


  1. Mark the check box 'Send voicemail to email' to enable this feature.
  2. Enter the email address you wish to forward voicemails to.
  3. Mark the check box ‘​Delete voicemail after sending voicemail to email’ to automatically mark the voicemail as ‘deleted’.

Remember to click the blue ‘​Save changes​’ button to apply any changes you make.

How To: User Settings

Click on ‘​Settings​’ in the sidebar, followed by the ‘​User​’ tab to update personal settings.

  • Name​ : Change your display name on the Web Portal by updating the text fields. This will not affect your Caller ID.

  • Timezone​ : Select a default timezone for displaying call history, faxes and voicemail timestamps on the Web Portal.

  • Password reset​ : Click on this button to reset your Web Portal login password.

How To: Faxbox

  1. Click on 'Faxbox' in the sidebar.

  2. You can filter faxes by clicking on the 'Outbound' and 'Inbound' subcategories in the sidebar.

  3. Hover your mouse over the 'Send a fax' icon to access a quick-guide for sending faxes.

    cloudpbx preview faxbox

How To: Call History

  1. Click on 'Call History' in the sidebar.

  2. You can review all inbound, outbound and missed calls on the screen.

  3. Click on any column header to sort contents.

  4. Change the timezone displayed by clicking on the drop-down menu on the top-right side of the screen.

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How To: Dialpad Shortcuts

How To: Voicemail Settings

How To: User Settings

How To: Call Foward Settings

How To: Faxbox

How To: Call History

How To: Initial Sign-up