How To: Dialpad Shortcuts

Click on ‘​Voicemail Guide​’ in the sidebar for a review of the available menu options for navigating the voicemail system when accessed from your VoIP phone.

Click on ‘​Feature Codes​’ in the sidebar for an overview of the available dialpad codes for managing special features from your VoIP phone. Features include call forwarding and calling directly to voicemail.

How To: Voicemail Settings

Click on ‘​Settings​’ in the sidebar, followed by the ‘​Voicemail​’ tab to update voicemail settings.


Enter a 4 to 15 digit password / PIN for accessing your voicemail box from a phone.


  1. Mark the check box 'Send voicemail to email' to enable this feature.
  2. Enter the email address you wish to forward voicemails to.
  3. Mark the check box ‘​Delete voicemail after sending voicemail to email’ to automatically mark the voicemail as ‘deleted’.

Remember to click the blue ‘​Save changes​’ button to apply any changes you make.

How To: User Settings

Click on ‘​Settings​’ in the sidebar, followed by the ‘​User​’ tab to update personal settings.

  • Name​ : Change your display name on the Web Portal by updating the text fields. This will not affect your Caller ID.

  • Timezone​ : Select a default timezone for displaying call history, faxes and voicemail timestamps on the Web Portal.

  • Password reset​ : Click on this button to reset your Web Portal login password.

How To: Call Foward Settings

Click on 'Settings' in the sidebar followed by the 'Call Forward' tab.

Enable this feature by marking the checkbox 'Enable Call Forwarding' and entering the number to which the call should be forwarded. This number can be either:

    • an extension internal to your organization, or
    • a 10-digit (area code and number), or
    • an 11-digit (country code, area code and number), phone-number.

  • Select 'Also ring my VoIP phone' if you would also like to receive the incoming call on your desk/VoIP phone. If this is not selected, the call will only ring the forwarding destination.

  • Select 'Keep Caller ID' if you would like the number of the original caller displayed. Keep it unchecked if you would like your own number displayed on the forwarded destination, making it appear as if you (or someone at your organization) had initiated the call.

Remember to click the blue 'Save Changes' button to apply changes.

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How To: Voicemail Bulk Delete

How To: Dialpad Shortcuts

How To: Voicemail Settings

How To: User Settings

How To: Call Foward Settings

How To: Faxbox

How To: Call History

How To: Initial Sign-up