Click on ‘​Voicemail Guide​’ in the sidebar for a review of the available menu options for navigating the voicemail system when accessed from your VoIP phone.

Click on ‘​Feature Codes​’ in the sidebar for an overview of the available dialpad codes for managing special features from your VoIP phone. Features include call forwarding and calling directly to voicemail.

Click on ‘​Settings​’ in the sidebar, followed by the ‘​Voicemail​’ tab to update voicemail settings.

PIN

Enter a 4 to 15 digit password / PIN for accessing your voicemail box from a phone.

Voicemail-to-Email

1. Mark the check box 'Send voicemail to email' to enable this feature.
2. Enter the email address you wish to forward voicemails to.
3. Mark the check box ‘​Delete voicemail after sending voicemail to email’ to automatically mark the voicemail as ‘deleted’.

Remember to click the blue ‘​Save changes​’ button to apply any changes you make.

Click on ‘​Settings​’ in the sidebar, followed by the ‘​User​’ tab to update personal settings.

• Name​ : Change your display name on the Web Portal by updating the text fields. This will not affect your Caller ID.
  
  
• Timezone​ : Select a default timezone for displaying call history, faxes and voicemail timestamps on the Web Portal.
  
  
• Password reset​ : Click on this button to reset your Web Portal login password.

Click on 'Settings' in the sidebar followed by the 'Call Forward' tab.

Enable this feature by marking the checkbox 'Enable Call Forwarding' and entering the number to which the call should be forwarded. This number can be either:

• an extension internal to your organization, or
• a 10-digit (area code and number), or
• an 11-digit (country code, area code and number), phone-number.
  
  
• Select 'Also ring my VoIP phone' if you would also like to receive the incoming call on your desk/VoIP phone. If this is not selected, the call will only ring the forwarding destination.
  
  
• Select 'Keep Caller ID' if you would like the number of the original caller displayed. Keep it unchecked if you would like your own number displayed on the forwarded destination, making it appear as if you (or someone at your organization) had initiated the call.

Remember to click the blue 'Save Changes' button to apply changes.

1. Click on 'Faxbox' in the sidebar.
   
   
2. You can filter faxes by clicking on the 'Outbound' and 'Inbound' subcategories in the sidebar.
   
   
3. Hover your mouse over the 'Send a fax' icon to access a quick-guide for sending faxes.
   
   

1. Click on 'Call History' in the sidebar.
   
   
2. You can review all inbound, outbound and missed calls on the screen.
   
   
3. Click on any column header to sort contents.
   
   
4. Change the timezone displayed by clicking on the drop-down menu on the top-right side of the screen.