How To: Voicemail Bulk Delete

Posted May 16, 2019


  1. Click on ‘Voicemail’ in the sidebar. The menu will expand to reveal subcategories for filtering voicemails by status: new, saved, expiring and deleted.
    Note: Forward and delete functions are intentionally disabled in the 'deleted' category.

  2. Use the check boxes to select voicemails for deletion. To select all voicemails, click on the check box at the top of the table.

  3. Click the delete button at the top of the table to bulk delete.

  4. A dialogue will open allowing you to confirm or cancel.

How To: Dialpad Shortcuts

Click on ‘​Voicemail Guide​’ in the sidebar for a review of the available menu options for navigating the voicemail system when accessed from your VoIP phone.

Click on ‘​Feature Codes​’ in the sidebar for an overview of the available dialpad codes for managing special features from your VoIP phone. Features include call forwarding and calling directly to voicemail.

How To: Voicemail Settings

Click on ‘​Settings​’ in the sidebar, followed by the ‘​Voicemail​’ tab to update voicemail settings.


Enter a 4 to 15 digit password / PIN for accessing your voicemail box from a phone.


  1. Mark the check box 'Send voicemail to email' to enable this feature.
  2. Enter the email address you wish to forward voicemails to.
  3. Mark the check box ‘​Delete voicemail after sending voicemail to email’ to automatically mark the voicemail as ‘deleted’.

Remember to click the blue ‘​Save changes​’ button to apply any changes you make.

How To: User Settings

Click on ‘​Settings​’ in the sidebar, followed by the ‘​User​’ tab to update personal settings.

  • Name​ : Change your display name on the Web Portal by updating the text fields. This will not affect your Caller ID.

  • Timezone​ : Select a default timezone for displaying call history, faxes and voicemail timestamps on the Web Portal.

  • Password reset​ : Click on this button to reset your Web Portal login password.

How To: Call Foward Settings

Click on 'Settings' in the sidebar followed by the 'Call Forward' tab.

Enable this feature by marking the checkbox 'Enable Call Forwarding' and entering the number to which the call should be forwarded. This number can be either:

    • an extension internal to your organization, or
    • a 10-digit (area code and number), or
    • an 11-digit (country code, area code and number), phone-number.

  • Select 'Also ring my VoIP phone' if you would also like to receive the incoming call on your desk/VoIP phone. If this is not selected, the call will only ring the forwarding destination.

  • Select 'Keep Caller ID' if you would like the number of the original caller displayed. Keep it unchecked if you would like your own number displayed on the forwarded destination, making it appear as if you (or someone at your organization) had initiated the call.

Remember to click the blue 'Save Changes' button to apply changes.

How To: Faxbox

  1. Click on 'Faxbox' in the sidebar.

  2. You can filter faxes by clicking on the 'Outbound' and 'Inbound' subcategories in the sidebar.

  3. Hover your mouse over the 'Send a fax' icon to access a quick-guide for sending faxes.

    cloudpbx preview faxbox

How To: Call History

  1. Click on 'Call History' in the sidebar.

  2. You can review all inbound, outbound and missed calls on the screen.

  3. Click on any column header to sort contents.

  4. Change the timezone displayed by clicking on the drop-down menu on the top-right side of the screen.

How To: Initial Sign-up


    1. If this is your first time here, please click on the 'Sign Up' tab. You will see the following dialogue:


Please sign up with your business email, or the email that you currently use for the 'Voicemail to Email' function (the two email addresses are typically the same).

Enter the password you'd like to use to log into the Web Portal from now on.

  1. Click the blue 'Sign Up' button to proceed.


  1. A verification link will have been sent to your email.  Please log into your email, and click on the "Confirm my account" link within the message from us. That message will look like this: 

  1. Once you do so, you will be directed back to the login screen:

    Click your email address and enter your password to log in.

  1. Upon successful login, the Web Portal will process your data for a few seconds, before bringing up the Call History page, as below:



If you are unable to log in and see the below notification, please ensure that you have confirmed your account by clicking on the verification link that was sent to your email address during the sign up process.


Recent Blog PostsRSS

How To: Voicemail Bulk Delete

How To: Dialpad Shortcuts

How To: Voicemail Settings

How To: User Settings

How To: Call Foward Settings

How To: Faxbox

How To: Call History

How To: Initial Sign-up